Privacy Notice

Your Privacy

Rowley Auto Services Ltd respects your privacy and is committed to protecting your personal information. This Privacy Notice explains how we collect and use information when you contact us, use our services or visit our website.

Information We Collect

We may collect information such as:

• Your name, address, telephone number and email address.
• Vehicle registration and vehicle details.
• Details of services, repairs, bookings and purchases.
• Payment and transaction information.
• Information you provide when contacting us.
• CCTV images where CCTV operates on our premises.

How We Use Your Information

We use your information to:

• Provide and manage our vehicle services.
• Arrange bookings and respond to enquiries.
• Contact you about your vehicle or services.
• Process payments and provide invoices and receipts.
• Maintain our business records.
• Meet legal and regulatory requirements.
• Protect our customers, staff and premises.
• Prevent fraud and other unlawful activity.

Sharing Your Information

We may share information with trusted third parties where necessary to provide our services or meet legal obligations. These may include payment providers, accountants, IT service providers, insurers and relevant vehicle manufacturers or service providers.

We do not sell your personal information.

Keeping Your Information Secure

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access or disclosure.

We only retain personal information for as long as necessary or as required by law.

Your Rights

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate information.
• Request deletion of your information in certain circumstances.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on consent.
• If you have concerns about how we handle your personal information, please contact us first. You can also complain to the Information Commissioner's Office (ICO).

Cookies

Our website may use cookies and similar technologies to operate effectively and understand how visitors use our website. Where required, we will ask for your consent before using non-essential cookies.

Contact Us

If you have any questions about this Privacy Notice or how we use your personal information, please contact:

Rowley Auto Services Ltd
Telephone: 02476 664220
Email: info@rowleyauto.co.uk
Address: 1 Rowley Green Industrial Estate, Rowley's Green Lane, Coventry, CV6 6AN